Terms and Conditions

How to Order

There are several ways to place an order with us:
Fax: 02-9417-5066
Phone: 1800 252 204
Email: orders@integratedsci.com.au
Online in our shopping cart
For oligonucleotide orders: Please contact tech@integratedsci.com.au

Shipping & Delivery

We deliver throughout Australia and New Zealand. Cut off time for dispatch of goods is 2.00pm AEST.

Please call us at 1800 252 204 if you have any special request and/or require express same day delivery.

Shipping charges are $65.00 Excl GST per order anywhere in Australia and $110.00 (AUD) per order to New Zealand.

Special products (Typically Heavy/Large) may include an additional shipping cost, as per quote.


Where the purchaser is a consumer as defined by any relevant law such as the Trade Practices Act, 1974 (Commonwealth) and similar state laws in respect of any goods, certain conditions and warranties cannot be excluded, restricted or modified (“the consumer warranties”). In those circumstances the purchaser has the benefit of both the consumer warranties and the conditions contained in this clause and in the event of any inconsistency the consumer warranties shall prevail all other express or implied conditions or warranties in respect of the goods or any of them are excluded from this contract. Where goods are goods in respect of which the purchaser is not a consumer, the following conditions will apply. Instruments and accessories except electronic tubes and components, illumination sources, items wholly or partly of glass, silica or ceramic material, thermocouples, batteries, electrical elements and reconditioned replacement parts, such as exchange circuit boards, are guaranteed to be free from defects in materials and workmanship, in accordance with the manufacturer’s warranty. This warranty does not cover the repair of any fault or the replacement of any defective part resulting from the negligence or malpractice of the purchaser or his servants.


  • It is a condition of the sale of the goods that the Company is not obligated to accept in any case the return of goods for credit. The following conditions relating to the return of goods for credit apply to all goods returned for this purpose with the approval of the Company. 
  • Invoice number must be supplied:  In every case the original invoice number and date must be quoted.
  • Packaging: Where goods were originally supplied in a special Manufacturer’s carton, any return shall be made in that original carton and the goods shall be in their original and unmarked condition, complete with any instruction sheets supplied.
  • Freight: Outward and inward freight and transport charges are the responsibility of the purchaser. If not prepaid by the purchaser, freight will be deducted from the amount of credit. 
  • Goods not returnable:  The following goods cannot be returned for credit under any conditions:
    • Any merchandise specially made, including items cut to length
    • Any goods made or purchased to a firm and irrevocable order
    • Any goods altered or damaged by the purchaser;
    • Any goods having an invoice value of ten dollars or less.
  • Goods must be returned within fourteen (14) days of date of despatch in new condition as supplied.
  • A restocking fee may be charged. 
  • Identification: No responsibility will be accepted for any delays in passing credit caused by goods being incorrectly branded or returned without adequate identification of both sender and goods returned. 


Where applicable all regulatory requirements for products sold by Integrated Sciences are met.


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